How ERHA Clinic Achieved Secure, Scalable Cloud Infrastructure with AWS and ICS Compute Managed Service

Executive Summary

PT. ERHA Clinic Indonesia, a leader in dermatology and aesthetics, needed to scale digital services while protecting sensitive patient data. Instead of building a costly 24/7 internal IT and security team, ERHA partnered with PT. Innovation Cloud Services (ICS Compute), an AWS Premier Partner. ICS operates as a next-generation Managed Service Provider (MSP), with Managed Security Service capabilities embedded directly into its offering. This unified model ensures ERHA’s AWS infrastructure is professionally managed for uptime and cost efficiency, while continuously monitored and hardened against cyber threats.

About ERHA Clinic Indonesia

ERHA Clinic stands at the forefront of Indonesia's aesthetic and dermatology industry as part of the Arya Noble Group. With clinics spanning the archipelago, ERHA has successfully blended medical excellence with digital convenience, offering online consultations, digital patient records, and seamless appointment systems that patients rely on daily.

For ERHA, technology is a core part of the patient's promise. When a patient books a consultation late at night or accesses treatment history on a weekend, they expect the system to work flawlessly. This "always-on" expectation created operational pressure: the business was growing digitally, but the internal IT team needed a way to monitor systems 24 hours a day without diverting focus from high-value innovation.

The Challenge

As ERHA's digital services gained traction, three business-critical gaps emerged:

1. The Coverage Gap: While clinics operate during set hours, digital patient engagement is 24/7. Without around-the-clock infrastructure oversight, ERHA risked disruptions during peak telemedicine hours on evenings and weekends.

2. Innovation Focus Drain: Skilled IT professionals were losing up to 40% of their bandwidth to routine tasks such as patching, cost monitoring, and basic troubleshooting, leaving them with limited time to develop new features.

3. Cost Predictability: Fluctuation in monthly cloud costs made financial forecasting difficult, raising questions about whether cloud spend was driving growth or covering inefficiencies.

4. Security Assurance: Patient data required continuous protection and compliance with healthcare regulations.

About PT. Innovation Cloud Services (ICS Compute)

PT. Innovation Cloud Services (ICS) is an AWS Premier Partner trusted by hundreds of organizations to operate cloud infrastructure with discipline and foresight. ICS specializes exclusively in AWS environments, delivering operational excellence through specialized competencies in Migration and Modernization, Security Consulting, Resilience, GenAI, and DevOps. Rather than just providing "engineers on standby," ICS delivers operational peace of mind, allowing business leaders to focus on growth while the foundation remains professionally managed and secure.

ICS Compute’s Managed Service model integrates with Managed Service Security functions as part of the service, ensuring that Managed operations and security are inseparable.

The Solution

ICS implemented a partnership model designed around ERHA's business rhythm rather than just technical requirements:

• A Single Point of Accountability: ERHA gained a dedicated Service Delivery Manager as a unified contact, bypassing traditional ticket queues. A dedicated communication channel ensures responses within 15 minutes for urgent matters, 24/7.

• Proactive Risk Management: Instead of reactive firefighting, ICS institutionalized prevention through monthly security reviews based on CIS and AWS frameworks, daily cost monitoring with instant anomaly alerts, and bi-annual architecture reviews

• Knowledge Transfer, Not Dependency: Every incident resolution includes a knowledge-sharing session and bilingual documentation (Bahasa Indonesia and English), ensuring ERHA retains full ownership of its technology strategy.

• Prioritizing Patient Care with Proactive Operations: ICS protocols are designed to prioritize minimizing business impact, with immediate escalation for any issues affecting patient-facing systems. This ensures uninterrupted clinic operations. Our threat detection and incident response capabilities are specifically focused on safeguarding these critical patient-facing systems.

Results and Benefits

Business Outcome	How It Was Achieved
IT Team Refocused on Innovation	By offloading 24/7 monitoring, patching, Governance and Security operations to ICS, ERHA’s IT professionals reclaimed 30% of their time to develop patient-centric features like enhanced telemedicine portals.
Predictable Cloud Economics	Daily monitoring and optimization transformed cloud spend into a forecastable operational cost, significantly improving budget accuracy for finance leadership.
Strengthened Patient Trust	Continuous security reviews and rapid patch deployment ensured patient data remained protected against evolving threats, reinforcing ERHA’s compliance posture.
Operational Resilience	24/7 coverage eliminated after-hours blind spots, allowing ICS to address infrastructure strain during promotions or weekends before patients experienced any disruption.
Strategic Confidence	With a professionally managed foundation, ERHA leadership can now accelerate their digital roadmap, knowing the infrastructure can scale securely with the business.

The Bottom Line

For ERHA, partnering with ICS was a strategic reallocation of talent. By entrusting infrastructure operations to AWS specialists, ERHA empowered its internal team to do what they do best: innovate patient experiences that strengthen brand loyalty in Indonesia's competitive aesthetic market. When digital reliability becomes invisible because it simply works, businesses can focus on what truly matters: serving their customers.