Role and Responsibilities:

• Provide support to our Customers
• Research, diagnose, troubleshoot problem related issues and identify solutions to resolve them
• Lead and maintain our support processes and knowledge base
• Devise and lead proactive maintenance programs
• Manage teams to meet SLAs

Requirements:

• 2+ years of experience as a Team Lead or in Technical Support managing from fresh graduates to experience engineers
• Proven analytical, technical and problem-solving skills
• Excellent communication skills
• Strong service orientation and interpersonal skills
• Self-learner, proven ability to learn quickly and understand new technologies and their implementations and zoom on the problem
• Ability to self-manage and take initiative
• Experience working with cross-functional teams
• Expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
• Experience with AWS technologies
• Having experience in GCP, Azure Cloud is an advantage
• Having AWS/GCP certifications is a plus

Job Qualifications:

• Bachelor Degree in (MI/TI/TK)
• 2+ years of professional exp. SAP Basis adm. & architecture of SAP Application, in particular S4Hana,SAP
• HANA or NW JAVA or Business Objects or SAP Convergent Charging or GK Software
• Additional exp. in Webdispatcher/SAP Cloud Connector are a plus.
• SAP Performance Monitoring & Tuning
• Solution Manager configuration, Transport management, CTS+
• SAP System Client copy, refresh, license management
• Security parameter management
• Configuration of SAP Routers
• SAP Traces and logs & Workload balancing
• SAP version upgrades, patches & maintenances such as kernel
• Archiving, Data management strategy & regular cleanups of logs
• SAP HANA & Oracle Backup & Restore
• Hands-on experience with SAP running on cloud (AWS, GCP or Azure) & SAP Cloud platform (CPI) is a plus

Job Responsibilities:

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.

Job Qualifications:

• Min. Bachelor Degree in (MI/TI/TK)
• Exp. with big data tools: Hadoop, Spark, Kafka, etc.
• Exp. with relational SQL and NoSQL databases, including Postgres & Cassandra.
• Exp. with data pipeline & workflow management tools: Azkaban, Luigi, Airflow, etc.
• Exp. with AWS cloud services / GCP : EC2, EMR, RDS, Redshift, Compute Enginee, Cloud SQL, Big Query, etc
• Exp. with stream-processing systems: Storm, Spark-Streaming, etc.
• Exp. with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

Job Responsibilities:

• Contribute to Cloud strategy discussions and decisions on overall Cloud design and best approach for implementing Cloud solutions.
• ​​Define best practices around migrating applications and required Databases to AWS and other Cloud providers
• ​Identify system enhancement and automation opportunities for installing/maintaining database technologies, building, deploying and monitoring applications as well as alerting and remediating system outages.
• ​Provide installation, configuration, maintenance and troubleshooting support for database application software in the Cloud.
• ​Design, test and support solutions for Disaster Recovery on premises and in the Cloud

Job Qualifications:

• Min. Bachelor Degree in (MI/TI/TK)
• Exp. with MySQL / MariaDB / MS SQL / Oracle Server Adm. exp. required
• Exp. with Performance Tuning & Optimization (PTO)
• Exp. with backups, restores & recovery models
• Knowledge of High Availability (HA) & Disaster Recovery (DR) options
• Exp. working with LINUX / Windows servers
• Exp. with AWS cloud services / GCP : EC2, EMR, RDS, Redshift, Compute Engine, Cloud SQL, Big Query, etc
• Good communication skill
• Advanced troubleshooting skills to drive to root cause.
• Have AWS/GCP certifications is a plus